Contact Captain Caskwell
Questions, orders, or recommendations — we’re here to help.
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Frequently Asked Questions
In most cases, our AI assistant answers instantly. If your request needs a human, we escalate it and you’ll get a reply within 24 hours.
Email our customer service team at orders@captaincaskwell.com with:
- Your order number
- Clear photos of the damaged item, the shipping box, and the shipping label
Keep all packaging and the item until we reply. Damage claims are reviewed case-by-case, and we’ll arrange a replacement or refund as appropriate.
Email orders@captaincaskwell.com and we’ll take care of it ASAP.
To speed things up, include:
- Company name + contact info
- Products/SKUs and quantities
- Target delivery date(s) and destinations
- Any branding/customization needs
- Tax-exempt/resale docs (if applicable)
We’ll confirm availability, pricing, and next steps—most replies within 24 hours.
