BINDING ORDER POLICY – NO CANCELLATION AFTER SHIPMENT & CUSTOMER LIABILITY FOR REFUSED/RETURNED ORDERS
By placing an order on Captain Caskwell, the customer acknowledges and agrees to the following terms, which are legally binding and strictly enforced.
These terms are presented at checkout and are accepted before payment is authorized.
All customers must agree to these terms before completing their purchase.
1. Order Finalization & Customer Responsibility
All product quantities, totals, and order details are clearly displayed during the checkout process.
By completing checkout and authorizing payment, the customer:
- Confirms that all order details (including quantity and price) are correct
- Accepts full responsibility for reviewing the order before payment
- Authorizes Captain Caskwell to process and fulfill the order as submitted
Captain Caskwell is not responsible for customer input errors such as incorrect quantity, wrong product, or inaccurate delivery address.
2. Cancellation Requests – Mandatory Procedure
If a customer wishes to cancel or modify an order, the request
must be sent by email to:
orders@captaincaskwell.comThis is the
only accepted cancellation method.
Messages sent through other channels (social media, other emails, phone, carrier, etc.)
are not considered received.
Unshipped Orders (Pending Fulfillment)
If the order has NOT shipped yet:
- Captain Caskwell may, at its discretion, waive the $25 restocking fee OR charge it.
- No shipping fees apply since the order has not left our facility.
Shipped Orders (Tracking Generated OR In Transit)
Once an order ships or tracking is created, the order is considered Final Sale and cannot be canceled.
3. Customer Refusal, Missed Delivery, or Return-to-Sender
If the customer refuses delivery, misses delivery attempts, or the package is returned to Captain Caskwell due to customer error or change of mind, the customer automatically agrees to the following charges:
Mandatory Fees for Returned or Refused Shipments
These fees will be deducted from any eligible refund:
-
Outbound Shipping Fee (non-refundable)
-
Return Shipping Fee (non-refundable)
- $25 Restocking Fee
These fees apply regardless of carrier status, including but not limited to:
- Package refused at the door
- Customer not available
- Customer providing incorrect address
- Customer changing their mind after shipment
- Customer attempting to cancel after shipment
The company reserves the right to accept returns for delivered orders if the customer is dissatisfied, provided that all applicable return fees are paid by the customer.
4. Non-Refundable Items & Fees
The following are strictly non-refundable under all circumstances:
- Outbound shipping cost
- Return shipping cost
- Restocking fee
- Any third-party carrier charges
- Any items damaged during customer refusal or mishandling
Refunds, when applicable, only apply to the product cost minus all mandatory fees above.
5. Chargebacks & Disputes – Binding Agreement
By completing checkout, the customer expressly agrees not to file a chargeback for:
- Change of mind
- Incorrect quantity or product selected by customer
- Failure to read order confirmation
- Refused delivery or missed delivery
- Claiming to have contacted support without verifiable email proof to orders@captaincaskwell.com
- Any situation where the order shipped and the customer later regrets the purchase
Captain Caskwell provides full digital proof to card issuers including:
- Checkout logs
- IP address
- Clickstream quantity selections
- Payment authorization
- Order confirmation email
- Shipping confirmation email
- Out-for-delivery notices
- Tracking scan records
- These Terms & Conditions accepted at checkout
Customers agree that these terms supersede any later claim or dispute.
Any chargeback filed contrary to these terms constitutes fraudulent dispute activity and Captain Caskwell reserves the right to:
- Challenge the dispute with all evidence
- Seek reimbursement for all financial losses
- Pursue legal remedies for fraudulent activity
6. Customer Agreement
By placing an order, the customer confirms that they:
- Have read, understood, and accepted this policy
- Agree these terms are binding
- Understand they cannot dispute charges that adhere to this policy
- Accept full liability for shipping and restocking fees on returned/refused shipments
Completion of checkout serves as the customer’s digital signature and binding consent to all policies contained herein.
