Shipping policy

Captain Caskwell Shipping & Cancellations & Refund Policy

Age & Legal Compliance

You must be at least 21 years of age to place an order. A signature from an individual 21 years or older is required upon delivery. Valid government-issued photo identification must be presented at the time of delivery.

By placing an order, you affirm that you are of legal drinking age and understand that the customer is solely responsible for compliance with all applicable local, state, and federal laws regarding the shipment and receipt of alcoholic beverages.

We reserve the right to cancel and refund any order if we believe it violates shipping or alcohol regulations in your area.

Shipping Restrictions

No deliveries on weekends (Saturday or Sunday).
We cannot ship to P.O. Boxes or APO/FPO addresses.
All alcohol orders are processed and fulfilled by licensed ABC third-party retailers on the Bottle Nexus network. The checkout functionality is provided solely for the convenience of our consumers.
We only ship within the United States and currently cannot ship to the following states:
MI / MS / AR / MT / UT / HI / AK

Shipping Options

We ship via FedEx, UPS, and GLS (GSO). Available shipping methods include Ground, 2-Day Air, and Next Day Air.
Because all alcohol deliveries require an adult signature and ID verification, we highly recommend shipping to a business address to avoid missed deliveries.

Orders placed on weekends or holidays will begin processing the following business day. Please allow additional time during peak seasons (e.g. Black Friday, Christmas, or major sales events).

Ground Shipping: 2–10 business days in transit, depending on location.
Expedited Shipping (2-Day / Next Day): Orders placed before 4 PM PST ship the next business day, pending item availability.

Please note that real-time inventory levels may vary. We do our best to fulfill all orders promptly.

Free Shipping Policy

Free shipping promotions, when available, apply to one box (typically 6–12 bottles, depending on size and weight) via standard ground shipping only.
If your order exceeds this limit, an additional shipping charge may apply.

Orders over $150 may qualify for free ground shipping at our discretion. In rare cases where shipping costs exceed profitability, Captain Caskwell reserves the right to:

(A) Cancel the order
(B) Request shared shipping costs
(C) Adjust the order to balance fulfillment costs

We appreciate your understanding — we are an independent, family-founded company, not a mass retailer, and these policies help us maintain quality service and fair pricing.

Refund & Return Policy

All sales are final.
Due to state and federal alcohol laws, we cannot accept returns or offer refunds once a product has been shipped.

Exceptions are made only if a product is damaged, spoiled, or otherwise unfit for consumption upon arrival, as permitted under California law.
If you receive a damaged or defective product, please contact us immediately at
Orders@captaincaskwell.com

We take pride in our customer service — if an issue arises, our team will work with you to ensure a satisfactory resolution whenever possible.

Undeliverable Packages

If a package is returned to us because it was undeliverable (e.g., recipient unavailable for signature, incorrect address, or failure to pick up), the customer will be charged for all shipping costs, including the return shipping fees billed by the carrier.

Please ensure all shipping details are correct and that an adult is available to sign for the delivery.

BINDING ORDER POLICY – NO CANCELLATION AFTER SHIPMENT & CUSTOMER LIABILITY FOR REFUSED/RETURNED ORDERS

By placing an order on Captain Caskwell, the customer acknowledges and agrees to the following terms, which are legally binding and strictly enforced.
These terms are presented at checkout and are accepted before payment is authorized.
All customers must agree to these terms before completing their purchase.

1. Order Finalization & Customer Responsibility

All product quantities, totals, and order details are clearly displayed during the checkout process.
By completing checkout and authorizing payment, the customer:

Confirms that all order details (including quantity and price) are correct
Accepts full responsibility for reviewing the order before payment
Authorizes Captain Caskwell to process and fulfill the order as submitted

Captain Caskwell is not responsible for customer input errors such as incorrect quantity, wrong product, or inaccurate delivery address.

2. Cancellation Requests – Mandatory Procedure

If a customer wishes to cancel or modify an order, the request must be sent by email to:
orders@captaincaskwell.com
This is the only accepted cancellation method.
Messages sent through other channels (social media, other emails, phone, carrier, etc.) are not considered received.

Unshipped Orders (Pending Fulfillment)

If the order has NOT shipped yet:

Captain Caskwell may, at its discretion, waive the $25 restocking fee OR charge it.
No shipping fees apply since the order has not left our facility.

Shipped Orders (Tracking Generated OR In Transit)

Once an order ships or tracking is created, the order is considered Final Sale and cannot be canceled.

3. Customer Refusal, Missed Delivery, or Return-to-Sender

If the customer refuses delivery, misses delivery attempts, or the package is returned to Captain Caskwell due to customer error or change of mind, the customer automatically agrees to the following charges:

Mandatory Fees for Returned or Refused Shipments

These fees will be deducted from any eligible refund:

Outbound Shipping Fee (non-refundable)
Return Shipping Fee (non-refundable)
$25 Restocking Fee

These fees apply regardless of carrier status, including but not limited to:

Package refused at the door
Customer not available
Customer providing incorrect address
Customer changing their mind after shipment
Customer attempting to cancel after shipment

4. Non-Refundable Items & Fees

The following are strictly non-refundable under all circumstances:

Outbound shipping cost
Return shipping cost
Restocking fee
Any third-party carrier charges
Any items damaged during customer refusal or mishandling

Refunds, when applicable, only apply to the product cost minus all mandatory fees above.

5. Chargebacks & Disputes – Binding Agreement

By completing checkout, the customer expressly agrees not to file a chargeback for:

Change of mind
Incorrect quantity or product selected by customer
Failure to read order confirmation
Refused delivery or missed delivery
Claiming to have contacted support without verifiable email proof to orders@captaincaskwell.com
Any situation where the order shipped and the customer later regrets the purchase

Captain Caskwell provides full digital proof to card issuers including:

Checkout logs
IP address
Clickstream quantity selections
Payment authorization
Order confirmation email
Shipping confirmation email
Out-for-delivery notices
Tracking scan records
These Terms & Conditions accepted at checkout

Customers agree that these terms supersede any later claim or dispute.

Any chargeback filed contrary to these terms constitutes fraudulent dispute activity and Captain Caskwell reserves the right to:

Challenge the dispute with all evidence
Seek reimbursement for all financial losses
Pursue legal remedies for fraudulent activity

6. Customer Agreement

By placing an order, the customer confirms that they:

Have read, understood, and accepted this policy
Agree these terms are binding
Understand they cannot dispute charges that adhere to this policy
Accept full liability for shipping and restocking fees on returned/refused shipments

Completion of checkout serves as the customer’s digital signature and binding consent to all policies contained herein.

Customer Service

For any inquiries, assistance, or order-related issues, please contact our support team at:
📧 orders@captaincaskwell.com
📍 Captain Caskwell, San Diego, CA

We appreciate your business and your trust. Every bottle that leaves our cask is handled with care — and every customer is part of the Caskwell voyage.