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Terms of service

This Privacy Policy describes how this website ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website (the "Site") or use our services. By using the Site and our services, you agree to the practices described in this policy.

Information We Collect:

  • Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and other contact details when you voluntarily provide them to us through forms on our Site.
  • Usage Information: We may collect information about how you interact with our Site, including your IP address, browser type, operating system, pages viewed, and referring URLs.
  • Cookies: We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. You can control cookies through your browser settings.

How We Use Your Information:

  • We use your personal information to communicate with you, process your orders, provide customer support, and improve our services.
  • Please note that “CaptainCaskwellVista" will appear on your credit card statement for any purchases made through our Site.
  • We may use your usage information and cookies to analyze trends, monitor the performance of our Site, and personalize your experience.

Sharing Your Information:

  • We do not sell, trade, or rent your personal information to third parties.
  • We may share your information with trusted third-party service providers who assist us in operating our Site and providing services to you.

Data Security:

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Choices:

  • You can choose not to provide certain information, but this may affect your ability to access certain features of our Site or use our services.
  • You can manage cookies through your browser settings or opt-out of certain third-party tracking tools.

Children's Privacy:

  • Our Site is not directed at individuals under the age of 21. We do not knowingly collect personal information from children.

Changes to this Privacy Policy:

  • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
Order Changes & Cancellations
Once an order is placed on Captain Caskwell, it enters automated processing and fulfillment.
 If a customer wishes to modify or cancel an order for any reason — including accidental quantity selection, change of mind, or incorrect address — the customer must contact us immediately at:
orders@captaincaskwell.com
This is the only accepted method for submitting a cancellation or order-change request.
 Messages sent to any other email addresses, social media accounts, or third-party channels are not considered received and will not be processed.
Captain Caskwell is not responsible for customer errors in quantity selection, product selection, or address entry.Order Cancellation Window
  • Cancellation requests are only eligible if received before the order has shipped.
  • Once tracking has been generated or the package has left our facility, the order is considered Final Sale and cannot be cancelled.
BINDING ORDER POLICY – NO CANCELLATION AFTER SHIPMENT & CUSTOMER LIABILITY FOR REFUSED/RETURNED ORDERS

By placing an order on Captain Caskwell, the customer acknowledges and agrees to the following terms, which are legally binding and strictly enforced.
 These terms are presented at checkout and are accepted before payment is authorized.
 All customers must agree to these terms before completing their purchase.

1. Order Finalization & Customer Responsibility

All product quantities, totals, and order details are clearly displayed during the checkout process.
 By completing checkout and authorizing payment, the customer:
  • Confirms that all order details (including quantity and price) are correct
  • Accepts full responsibility for reviewing the order before payment
  • Authorizes Captain Caskwell to process and fulfill the order as submitted
Captain Caskwell is not responsible for customer input errors such as incorrect quantity, wrong product, or inaccurate delivery address.

2. Cancellation Requests – Mandatory Procedure

If a customer wishes to cancel or modify an order, the request must be sent by email to:
orders@captaincaskwell.com
This is the only accepted cancellation method.
 Messages sent through other channels (social media, other emails, phone, carrier, etc.) are not considered received.

Unshipped Orders (Pending Fulfillment)

If the order has NOT shipped yet:
  • Captain Caskwell may, at its discretion, waive the $25 restocking fee OR charge it.
  • No shipping fees apply since the order has not left our facility.
Shipped Orders (Tracking Generated OR In Transit)

Once an order ships or tracking is created, the order is considered Final Sale and cannot be canceled.

3. Customer Refusal, Missed Delivery, or Return-to-Sender

If the customer refuses delivery, misses delivery attempts, or the package is returned to Captain Caskwell due to customer error or change of mind, the customer automatically agrees to the following charges:

Mandatory Fees for Returned or Refused Shipments

These fees will be deducted from any eligible refund:
  1. Outbound Shipping Fee (non-refundable)
  2. Return Shipping Fee (non-refundable)
  3. $25 Restocking Fee
These fees apply regardless of carrier status, including but not limited to:
  • Package refused at the door
  • Customer not available
  • Customer providing incorrect address
  • Customer changing their mind after shipment
  • Customer attempting to cancel after shipment
4. Non-Refundable Items & Fees

The following are strictly non-refundable under all circumstances:
  • Outbound shipping cost
  • Return shipping cost
  • Restocking fee
  • Any third-party carrier charges
  • Any items damaged during customer refusal or mishandling
Refunds, when applicable, only apply to the product cost minus all mandatory fees above.
5. Chargebacks & Disputes – Binding Agreement

By completing checkout, the customer expressly agrees not to file a chargeback for:
  • Change of mind
  • Incorrect quantity or product selected by customer
  • Failure to read order confirmation
  • Refused delivery or missed delivery
  • Claiming to have contacted support without verifiable email proof to orders@captaincaskwell.com
  • Any situation where the order shipped and the customer later regrets the purchase
Captain Caskwell provides full digital proof to card issuers including:
  • Checkout logs
  • IP address
  • Clickstream quantity selections
  • Payment authorization
  • Order confirmation email
  • Shipping confirmation email
  • Out-for-delivery notices
  • Tracking scan records
  • These Terms & Conditions accepted at checkout
Customers agree that these terms supersede any later claim or dispute.

Any chargeback filed contrary to these terms constitutes fraudulent dispute activity and Captain Caskwell reserves the right to:
  • Challenge the dispute with all evidence
  • Seek reimbursement for all financial losses
  • Pursue legal remedies for fraudulent activity
6. Customer Agreement

By placing an order, the customer confirms that they:
  • Have read, understood, and accepted this policy
  • Agree these terms are binding
  • Understand they cannot dispute charges that adhere to this policy
  • Accept full liability for shipping and restocking fees on returned/refused shipments
Completion of checkout serves as the customer’s digital signature and binding consent to all policies contained herein.

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