Captain Caskwell

We ship to most U.S. states. We do not ship to Utah (UT), South Dakota (SD), Alaska (AK), or Hawaii (HI).

It depends on where you are. Orders processed here will take 5-7 business days to arrive.

Email our customer service team at orders@captaincaskwell.com with:

• Your order number
• Clear photos of the damaged item, the shipping box, and the shipping label
  

Keep all packaging and the item until we reply. Damage claims are reviewed case-by-case, and we’ll arrange a replacement or refund as appropriate.

In most cases, our AI assistant answers instantly. If your request needs a human, we escalate it and you’ll get a reply within 24 hours.

Email orders@captaincaskwell.com and we’ll take care of it ASAP.

To speed things up, include:

• Company name + contact info
• Products/SKUs and quantities
• Target delivery date(s) and destinations
• Any branding/customization needs
• Tax-exempt/resale docs (if applicable)
  

We’ll confirm availability, pricing, and next steps—most replies within 24 hours.